Refund policy

Return Policy
RETURNING YOUR PETLAND.CA PURCHASE

Your satisfaction is very important to us. Please review our no-hassle return policy for products purchased on Petland.ca. Items purchased that are in-stock may be returned within 30 days of the delivery date from the original purchase price, minus additional charges such as shipping, handling, etc.

ALL RETURNS MUST BE RETURNED TO THE ORIGINATING E-COMMERCE WAREHOUSE:

Please review the following instructions in order to make sure that your return is processed correctly and quickly:

The product must be in its original packaging.
All unopened merchandise will be returned for a full refund.
You are responsible for all inbound and outbound shipping costs.
You may not cancel orders that have already been shipped without a cancellation fee.
Credit for returned items will be given within 10 days after Petland receives the item.
The return will be credited to whichever tender was used for the purchase (i.e. credit card, gift card, debit card)

DAMAGED / DEFECTIVE PRODUCTS:

If you receive an item that is damaged and/or defective, Petland.ca would be happy to exchange your product at no additional cost to you. If you suspect damage upon delivery (for example, if the outer packaging is damaged), please note “Possible Freight Damage” on the delivery receipt if applicable.  Please take photos of the damaged packaging as well as any damaged items from your order. Please contact us as soon as possible (support@petland.ca).

It is recommended that you look over your products immediately after receipt to ensure that the item is what you expected to receive when you placed the order. If there are any problems, it is likely that they can be resolved without exchanging the product. If you have been using the product and there is an issue, you should contact the manufacturer’s customer service department or contact us for assistance.

Returns can be made within 30 days after purchase delivery date.

Note: Unless an error occurred on our part in the shipment of your order or if the product is defective, shipping fees charged at time of order will not be refunded.  We cannot accept COD return orders.  For orders that were shipped with a “Free shipping” rate, all shipping costs** will be deducted from your refund for shipments that were marked “return to sender” or “refused delivery”.

*Petland Canada reserves the right to limit or decline returns and exchanges.*

**"all shipping costs" refers to the shipping Petland paid to send out the order in addition to the return shipping Petland paid when the order was sent back to the Petland e-Commerce warehouse.

If you wish to speak to customer service regarding our return policies or processes, you can contact us Monday through Friday (8:30am to 5:00pm CT) support@petland.ca or call us at 1-855-839-0555.