Return Policy


Your satisfaction is very important to us. Please review our no-hassle return policy for products purchased on  Items purchased may be returned within 30 days of the delivery date for the original purchase price. There may be deductions to the refund due to re-stocking fee, shipping, etc.

*There are some exceptions to our policy regarding returns and refunds. These include: clearance sale items, special orders and custom engraved tags.

All returns must be  sent to the originating warehouse.  Please check your order's shipping label for that information or contact us if you need the originating warehouse's address (email:

Product cannot be returned to any Petland stores.

Please review the following instructions in order to make sure that your return is processed correctly and quickly:

  1. The product must be in its original packaging.
  2. You are responsible for all inbound and outbound shipping costs.
  3. You may not cancel orders that have already been shipped without a cancellation fee.
  4. Credit for returned items will be given within 10 days after Petland receives the item.
  5. The return will be credited to whichever tender was used for the purchase (i.e. credit card, gift card, debit card)
  6. Please contact a Customer Service Agent to confirm your return.

All unopened merchandise will be refunded for the original value of the product unless the original order had a “free shipping” rate, then the refund amount may have shipping costs deducted from the total.


If you receive an item that is damaged and/or defective, would be happy to exchange your product at no additional cost to you. If you suspect damage upon delivery (for example, if the outer packaging is damaged), please note “Possible Freight Damage” on the delivery receipt. If the product is damaged upon further examination, please contact us as soon as possible.

It is recommended that you look over your products immediately after receipt to ensure that the item is what you expected to receive when you placed the order. If there are any problems, it is likely that they can be resolved without exchanging the product. If you have been using the product and there is an issue, you should contact the manufacturer’s customer service department or contact us for assistance.

Returns can be made within 30 days after purchase delivery date.

Note: Unless an error occurred on our part in the shipment of your order or if the product is defective, shipping fees charged at time of order will not be refunded.  We cannot accept COD return orders.  For orders that were shipped with a “Free shipping” rate, the cost of shipping will be deducted from your refund for shipments that were marked “return to sender” or “refused delivery”.

*Petland Canada reserves the right to limit or decline returns and exchanges.*

If you wish to speak to customer service regarding our return policies or processes, you can contact us Monday through Friday (8:30am to 5:00pm CT) or call us at 1-855-839-0555.