PetSafe Passport Key

Petland ships orders Monday through Friday (excluding statutory holidays).  We use Canada Post, Purolator & Canpar for delivery.  "Free Shipping" will usually be sent through Canpar Ground service or Canada Post Parcel service.  Canpar Ground & Purolator Ground services do not have guaranteed delivery times, and shipping times will only be estimates.  

Orders made online after at 11 AM CDT on Fridays will ship the following business week.  When considering delivery times after an order is placed, please allow 1-3 business days to process your order. Courier delivery times do not include the day the order has been picked up from our warehouse. 

Orders that include "special order" items will not be shipped until the "special order" item arrives in our warehouse.

Please provide a street address if you choose "Free Shipping", Canpar or Purolator as your shipping method. 

• If you have a PO Box, Rural Range Road, Township Road or Site land location address, you must choose Canada Post as your shipping method.
• If your address is an apartment or condo, please include the buzzer number.
• If you are shipping to your business or work, please indicate the company name.

Initial orders will require a signature upon delivery.  If you are placing your first order and want the shipment left at your front door with "no signature required", you can enter the request in "Special instructions for seller" on your cart page.  If you have already processed your order, you can email the request before noon of that business day through our "Contact Us" page.  If you place your order on the weekend, you must email the request by noon on Monday. If you have made the request, your subsequent orders will include the request for "no signature required". 

If you do not make the request and are not home to sign for the package, Canada Post, Canpar & Purolator will take the shipment to one of their locations where you can pick up your package. 

**Please note that neither Petland nor the delivery service is liable for any lost or stolen packages if you have requested the shipment to be left at your front door.

Risk of Loss and Shipping and Delivery:

All items purchased from Petland.ca are made pursuant to a shipment contract with a shipping carrier. This means that the risk of loss and title for such items pass to you upon delivery of the Products to the carrier. Products will be shipped to the address designated by you, if applicable, so long as such address is complete and complies with any shipping restrictions contained on the site. The time and location of delivery of the products to you is at the discretion of the carrier. 

Undeliverable packages:

Occasionally, we will have a package returned to us because it was undeliverable. When this occurs, we will issue a full refund for the price of the product plus taxes. Shipping charges are non-refundable.  If your order had "Free Shipping" the shipping charges incurred by Petland for your order will be deducted from the total product refund amount.

We can receive packages as undeliverable for the following reasons:

• Missing house number, unit number or buzzer number
• Missing street name, City, or province
• Incorrect Postal Code
• Failed delivery attempts or the item was not picked up from the local depot within 5-10 business days.
• Refused by the recipient.

Petland.ca customers have toll-free access to highly trained customer service reps for solutions to a variety of pet questions. Contact us with any questions or concerns.